Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer standard shipping across Canada. All orders are packed with care to ensure your groceries and essentials arrive fresh and intact.
Do You Ship Internationally?
Currently, we only ship within Canada. We're working toward expanding to international locations in the future.
How Long Will It Take To Get My Package?
Orders are processed within 1–2 business days.
Delivery typically takes 2–7 business days depending on your location.
Tracking details will be shared via email once your order is shipped.
PAYMENT
What Payment Methods Are Accepted?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods.
Is It Safe to Shop on Colomboo?
Absolutely. We use SSL encryption and trusted payment gateways to keep your information secure.
Order & Retunrs
How do I place an Order?
Browse our departments (Groceries, Herbal Products, Homeware, etc.), add items to your cart, and proceed to checkout. It's that simple.
How Can I Cancel Or Change My Order?
Yes, you need to create an account to place an order. Having an account allows you to track your orders, manage returns, and view your order history easily.
Do I need an account to place an order?
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How Can I Return a Product?
We accept returns within 7 days for unopened, non-perishable products. If an item is damaged or incorrect, contact us and we’ll make it right.